Hotel Operations Leader: Guest Experience & Team Growth

Drury Hotels Company, LLC; Louisville (KY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Cross-training

Management training

401(k) plan

Job summary

Drury Hotels Company, LLC in Louisville, KY seeks a results-driven hotel leader to oversee operations and deliver exceptional guest service across all departments. You will train and coach team members, drive key metrics, and model quality assurance in daily practice.

Requirements include passion for service, a Bachelor’s degree in hospitality or related field, and at least one year of supervisory experience; hotel experience is preferred.

Qualifications

• Passion to serve others and exceed our guests’ expectations.
• Bachelor’s degree in hospitality, business, or related field (preferred).
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

Skills

Leadership

Guest service

Team development

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels Company, LLC in Louisville, KY seeks a results-driven hotel leader to oversee operations and deliver exceptional guest service across all departments. You will train and coach team members, drive key metrics, and model quality assurance in daily practice.

Requirements include passion for service, a Bachelor’s degree in hospitality or related field, and at least one year of supervisory experience; hotel experience is preferred.