Hotel Operations Leader: Guest Experience & Team Growth

druryhotels; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health benefits

401(k)

Award-winning employer

Bonus incentives

Job summary

Drury Hotels in Louisville, KY is seeking an Operations Leader to oversee all hotel departments, delivering exceptional guest service and driving profitability.

You will train and coach team members, model QA practices, and work to meet quality, service and financial targets.

Bachelor's in hospitality or related field preferred; a minimum of one year supervisory experience; hotel experience preferred.

Qualifications

• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel, leading guest service excellence.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Role model quality assurance best practices and meet or exceed all measures.

Skills

Leadership

Guest service

Education

Bachelor's degree

Job description

Drury Hotels in Louisville, KY is seeking an Operations Leader to oversee all hotel departments, delivering exceptional guest service and driving profitability.

You will train and coach team members, model QA practices, and work to meet quality, service and financial targets.

Bachelor's in hospitality or related field preferred; a minimum of one year supervisory experience; hotel experience preferred.