Hotel Operations Leader - Guest Experience & Growth

Drury Hotels; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and development plans

Company-matched 401(k)

Quarterly bonuses

Semi-annual bonuses

Job summary

Drury Hotels in Arlington, TX is seeking an operations leader to guide the hotel as part of our leadership team. You will oversee all departments, champion guest service, and model excellence in daily practices that reflect our brand values and commitment to guests.

You will coach staff, drive key metrics for quality, service, profitability, and growth. You will mentor team members toward career advancement within the company, ensuring a positive work environment and consistent, memorable guest

Qualifications

• Minimum of one-year supervisory experience.
• Hotel experience preferred.
• Bachelor’s degree in hospitality, business, or related field preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Team development

Guest service

Quality assurance

Education

Bachelor’s degree in hospitality/business

Job description

Drury Hotels in Arlington, TX is seeking an operations leader to guide the hotel as part of our leadership team. You will oversee all departments, champion guest service, and model excellence in daily practices that reflect our brand values and commitment to guests.

You will coach staff, drive key metrics for quality, service, profitability, and growth. You will mentor team members toward career advancement within the company, ensuring a positive work environment and consistent, memorable guest