Hotel Operations Leader — Guest Experience & Growth

Drury Hotels Company, LLC; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling

Hotel discounts

Paid time off

Semi-annual bonuses

Job summary

Drury Hotels in Arlington, TX seeks an Operations Leader to provide expert leadership across all hotel departments and deliver exceptional guest service. You will train, develop, and coach team members to achieve success in their roles and drive quality, service, profitability, and team performance.

The role requires a minimum of one-year supervisory experience and hospitality experience. A Bachelor's degree in hospitality, business, or related field is preferred.

Qualifications

• Passion to serve others and exceed our guests' expectations.
• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Team training

Guest service

Coaching

Education

Bachelor's degree in hospitality, business, or related field

Job description

Drury Hotels in Arlington, TX seeks an Operations Leader to provide expert leadership across all hotel departments and deliver exceptional guest service. You will train, develop, and coach team members to achieve success in their roles and drive quality, service, profitability, and team performance.

The role requires a minimum of one-year supervisory experience and hospitality experience. A Bachelor's degree in hospitality, business, or related field is preferred.