Hotel Operations Leader - Growth & Guest Excellence

Drury Hotels Company, LLC; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work-life balance

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Job summary

Drury Hotels Company, LLC in Milwaukee seeks a supervisory leader to guide all hotel departments and deliver exceptional guest service. You will mentor and coach team members, ensuring smooth operations and a guest-focused culture.

The ideal candidate has at least one year of supervisory experience, with a preference for hotel industry background. A Bachelor’s degree in hospitality or related field is preferred, and a strong commitment to teamwork and service is essential.

Qualifications

• Bachelor’s degree preferred
• Minimum of one-year supervisory experience
• Hotel experience preferred

Responsibilities

• Provide expert leadership across all hotel departments and ensure exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key metrics of quality, service, profitability, and team performance.

Skills

Leadership

Guest service

Team coaching

Communication

Education

Bachelor’s degree in hospitality or related field

Job description

Drury Hotels Company, LLC in Milwaukee seeks a supervisory leader to guide all hotel departments and deliver exceptional guest service. You will mentor and coach team members, ensuring smooth operations and a guest-focused culture.

The ideal candidate has at least one year of supervisory experience, with a preference for hotel industry background. A Bachelor’s degree in hospitality or related field is preferred, and a strong commitment to teamwork and service is essential.