Hotel Operations Leader — Elevate Guest Experience

Drury Hotels Company, LLC; Joplin (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Paid time off

Flexible scheduling

Job summary

Drury Hotels Company, LLC invites you to lead and inspire at a family-owned hotel system with 150 properties nationwide. You will oversee all hotel departments, delivering outstanding guest service and driving performance.

The role emphasizes training and coaching your team to achieve success, while modeling quality assurance and meeting key metrics in quality, service, profitability, and guest satisfaction.

Qualifications

• Bachelor’s degree in hospitality, business, or related field.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Guest service

Staff training

Quality assurance

Education

Bachelor's degree in hospitality, business, or related field

Job description

Drury Hotels Company, LLC invites you to lead and inspire at a family-owned hotel system with 150 properties nationwide. You will oversee all hotel departments, delivering outstanding guest service and driving performance.

The role emphasizes training and coaching your team to achieve success, while modeling quality assurance and meeting key metrics in quality, service, profitability, and guest satisfaction.