Hotel Operations Leader: Guest Experience & Team Growth

Drury Hotels Company, LLC; Lincoln (NE); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and career development

401(k) retirement plan

Health and well-being

Bonus incentives

Award-winning workplace

Job summary

Drury Hotels Company, LLC is seeking an Operations Leader to drive exceptional guest service at our Lincoln property. You will lead multiple hotel departments, train and coach staff, and push for strong quality, service, and profitability metrics.

The role emphasizes mentorship, supervisory experience, and a commitment to a high-performance hospitality culture. A bachelor’s degree and hotel experience are preferred, with opportunities for career growth and a share in team success.

Qualifications

• Passion to serve others and exceed our guests’ expectations.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

Skills

Leadership

Guest service

Training & coaching

Communication

Team development

Problem solving

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels Company, LLC is seeking an Operations Leader to drive exceptional guest service at our Lincoln property. You will lead multiple hotel departments, train and coach staff, and push for strong quality, service, and profitability metrics.

The role emphasizes mentorship, supervisory experience, and a commitment to a high-performance hospitality culture. A bachelor’s degree and hotel experience are preferred, with opportunities for career growth and a share in team success.