Hotel Operations Leader: Guest Experience & Team Coaching

Drury Hotels; Lincoln (NE); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

401(k) retirement plan

Award-winning workplace

Job summary

Drury Hotels in Lincoln, NE is seeking an experienced Operations Leader to drive guest service excellence across all hotel departments. You will lead, train, and coach teams to deliver outstanding experiences while monitoring key metrics.

The role emphasizes people development, quality assurance, and profitability, with a collaborative culture and opportunities for advancement. A bachelor's degree and supervisory experience are preferred.

Qualifications

• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Guest service

People development

Education

Bachelor's degree in hospitality or related field

Job description

Drury Hotels in Lincoln, NE is seeking an experienced Operations Leader to drive guest service excellence across all hotel departments. You will lead, train, and coach teams to deliver outstanding experiences while monitoring key metrics.

The role emphasizes people development, quality assurance, and profitability, with a collaborative culture and opportunities for advancement. A bachelor's degree and supervisory experience are preferred.