Hotel Operations Leader — Guest Experience & Growth

Raines Co; Woodstock (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Career advancement opportunities

Job summary

Raines Co. is seeking an Assistant General Manager to help oversee daily hotel operations and staff, ensuring service excellence and smooth front-office performance. The role focuses on leadership, policy enforcement, and proactive issue resolution.

The position requires coordinating with departments, training staff, and supporting revenue and guest services to achieve top-tier guest satisfaction.

Qualifications

• Minimum high school diploma, GED or equivalent.
• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred.
• Experience as Assistant General Manager, Front Office Manager, or Operations Manager.

Responsibilities

• Oversee day-to-day hotel operations and staff assignments; support General Manager.
• Communicate and enforce policies and procedures.
• Assist with staffing decisions and alert GM to potential issues.

Skills

People management

Operations management

Front office systems

Budgeting

Education

Bachelor's degree in Business Administration / Hotel & Restaurant Management

High school diploma or GED

Tools

Microsoft 365

PMS / POS systems

Job description

Raines Co. is seeking an Assistant General Manager to help oversee daily hotel operations and staff, ensuring service excellence and smooth front-office performance. The role focuses on leadership, policy enforcement, and proactive issue resolution.

The position requires coordinating with departments, training staff, and supporting revenue and guest services to achieve top-tier guest satisfaction.