Hotel Operations Leader & Guest Experience Champion

Raines Co; McKinney (TX); Hybrid; USD 48,000 - 75,000; Full time

Job summary

Raines Co. is seeking an Assistant General Manager to partner with the General Manager to ensure daily hotel operations run smoothly. You will supervise front office, guest services, revenue, and reservation functions while enforcing policies and driving service excellence.

With prior leadership in hotel operations, you will train staff, manage staffing actions, and coordinate with departments to meet goals. A bachelor's degree is preferred and experience with PMS and POS systems is expected.

Qualifications

• Prior Assistant General Manager, Front Office Manager, or Operations Manager experience.
• Experience with brand's PMS and Point of Sales systems.
• Minimum High school diploma, GED or equivalent.
• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred.

Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potential issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Supervise staff in multiple departments as needed
• Provide hands-on support for front office operations
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Respond to guest inquiries to include complaints
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty

Skills

Microsoft 365

Education

High school diploma or GED or equivalent

Bachelor's degree in Business Administration, Hotel & Restaurant Management, or related major preferred

Tools

PMS

Point of Sale systems

Job description

Raines Co. is seeking an Assistant General Manager to partner with the General Manager to ensure daily hotel operations run smoothly. You will supervise front office, guest services, revenue, and reservation functions while enforcing policies and driving service excellence.

With prior leadership in hotel operations, you will train staff, manage staffing actions, and coordinate with departments to meet goals. A bachelor's degree is preferred and experience with PMS and POS systems is expected.