Hotel General Manager: Lead Profit, Service & Team

Hilton Garden Inn Greenville; Whitsett (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Employee Referral Bonus

Job summary

Raines Co. is seeking a dynamic General Manager to lead hotel operations, drive profitability, and develop staff within a family-oriented culture.

The role focuses on top-line growth, cost control, guest satisfaction, and maintaining brand and asset standards while collaborating with the Regional Director of Operations. Prior GM/AMG/Operations Manager experience is preferred, with proficiency in PMS, POS, and Microsoft 365.

Qualifications

• Prior General Manager, Operations Manager or Assistant General Manager experience.
• Experience with brand's PMS and Point of Sales systems.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.
• Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major preferred.

Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Director of Operations in the development and communication of departmental strategies and goals.
• Develop, implement and monitor financial and operational plans for the hotel to support the company's objectives.
• Lead front office, revenue, reservation, F&B, housekeeping and maintenance functions to ensure service quality and asset protection.
• Maintain proactive owner relationships and provide ongoing status reports.
• Recommend capital improvements and uphold brand standards and company policies.

Education

High school diploma, GED or equivalent

Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major preferred

Tools

PMS

Point of Sale systems

Microsoft 365

Job description

Raines Co. is seeking a dynamic General Manager to lead hotel operations, drive profitability, and develop staff within a family-oriented culture.

The role focuses on top-line growth, cost control, guest satisfaction, and maintaining brand and asset standards while collaborating with the Regional Director of Operations. Prior GM/AMG/Operations Manager experience is preferred, with proficiency in PMS, POS, and Microsoft 365.