Hotel Operations Leader: Guest Experience & Growth

Courtyard by Marriott Richmond; Richmond (CA); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Marriott hotel discounts

Health, dental, and vision insurance

Paid time off

Professional development and career成长

Descripción de la vacante

Courtyard by Marriott Richmond Berkeley is seeking an experienced Operations Manager to oversee daily hotel operations and ensure exceptional guest experiences. A hands-on leader will manage multiple departments, drive operational excellence, and uphold Marriott brand standards.

The role requires 3–5 years in hotel operations leadership, a hospitality degree, and strong skills in budgeting, guest service, and team development.

Formación

• Minimum 3–5 years of hotel management or operations leadership experience.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Marriott brand experience preferred.

Responsabilidades

• Oversee daily operations of Front Office, Housekeeping, Food & Beverage, and other hotel departments.
• Ensure exceptional guest service and prompt resolution of guest concerns.
• Monitor hotel performance and implement improvements to enhance operational efficiency.
• Maintain compliance with Marriott brand standards, company policies, and safety regulations.
• Manage budgeting, payroll, and departmental productivity to support profitability.

Conocimientos

Leadership

Team development

Guest service excellence

Operational planning

Budgeting

Financial analysis

Communication

Educación

Bachelor's degree in Hospitality Management or related field

Herramientas

Hotel PMS

Microsoft Office

Descripción del empleo

Courtyard by Marriott Richmond Berkeley is seeking an experienced Operations Manager to oversee daily hotel operations and ensure exceptional guest experiences. A hands-on leader will manage multiple departments, drive operational excellence, and uphold Marriott brand standards.

The role requires 3–5 years in hotel operations leadership, a hospitality degree, and strong skills in budgeting, guest service, and team development.