Hotel Operations Manager — Guest Experience Leader

Shamin Hotels, Inc.; Richmond (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

401K with company match

Employee discounts

Job summary

Shamin Hotels, Inc. invites you to join a team focused on delivering warm hospitality and seamless operations at our Richmond-area hotel.

As Assistant to the General Manager, you will help oversee daily operations, drive revenue, manage budgets, and mentor staff to ensure a high standard of guest experiences. We value teamwork, ownership, and a proactive attitude in a family-owned company with strong local roots in Central Virginia.

Responsibilities

• Supervise assigned departments to meet projected revenue and guest satisfaction targets.
• Help develop short-term and long-term financial and operational plans for the hotel.
• Stay current on business trends and local activities to inform decisions.
• Meet departmental budgets and monitor financial statements.
• Engage with the community and maintain appropriate involvement.
• Handle guest complaints effectively and professionally.
• Contribute to new programs that raise guest satisfaction and operational excellence.
• Enforce company policies and procedures and promote cross-selling of Shamin Hotels services.

Job description

Shamin Hotels, Inc. invites you to join a team focused on delivering warm hospitality and seamless operations at our Richmond-area hotel.

As Assistant to the General Manager, you will help oversee daily operations, drive revenue, manage budgets, and mentor staff to ensure a high standard of guest experiences. We value teamwork, ownership, and a proactive attitude in a family-owned company with strong local roots in Central Virginia.