Hospitality Operations Lead: Guest Experience & Team Growth

Courtyard by Marriott; Alpharetta (GA); Vor Ort; USD 32.787.000 - 46.844.000; Vollzeit

Benefits dieser Stelle

Bonus eligible

Zusammenfassung

Courtyard by Marriott is seeking an on-site Management professional to oversee hotel operations across Front Office, Housekeeping, Food & Beverage, and Engineering. You will lead a team, drive guest satisfaction, and work to maximize department financial performance while ensuring compliance with standards and procedures.

The role requires hospitality experience, leadership skills, and a focus on delivering exceptional guest service in a busy hotel environment.

Qualifikationen

• Guest services experience in hospitality setting.
• Leadership and team supervision abilities.
• Customer service oriented and guest-focused.

Aufgaben

• Supports the successful execution of hotel operations across departments.
• Leads specific team and supports meeting property goals.
• Communicates goals and results to staff on an ongoing basis.
• Ensures standards and procedures are followed to maximize financial performance.
• Provides excellent customer service and handles guest concerns promptly.
• Assists in personnel planning, scheduling, and hourly job functions as needed.
• Participates in annual quality audits and key control programs.

Ausbildung

High school diploma or GED; 4 years experience in guest services/front desk/housekeeping or related area

2-year degree in Hotel/Restaurant Management or related major; 2 years experience in guest services/front desk/housekeeping or related area

Jobbeschreibung

Courtyard by Marriott is seeking an on-site Management professional to oversee hotel operations across Front Office, Housekeeping, Food & Beverage, and Engineering. You will lead a team, drive guest satisfaction, and work to maximize department financial performance while ensuring compliance with standards and procedures.

The role requires hospitality experience, leadership skills, and a focus on delivering exceptional guest service in a busy hotel environment.