Hotel Operations Leader – Guest Experience & Growth

Valor Hospitality Partners, LLC; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

Immediate 401k eligibility with match

Awards and Recognition programs

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners, LLC is seeking an Assistant General Manager to oversee hotel operations and deliver exceptional guest experiences across its properties in the United States. You will lead diverse teams, drive revenue initiatives, and ensure financial performance while maintaining safety and compliance across all hotel departments.

This leadership role requires strategic thinking, strong communication, and the ability to mentor staff, with a focus on guest relations, operational

Qualifications

• Leadership & Management: Ability to lead, motivate, and inspire teams to achieve operational goals and provide excellent service.
• Guest Service Excellence: Strong focus on customer satisfaction, timely problem resolution, and creating a positive guest experience.
• Operational Expertise: Knowledge of hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Financial Acumen: Skill in managing budgets, analyzing financial data, and identifying opportunities to optimize profitability.
• Communication Skills: Excellent verbal and written communication for effective interactions with staff, guests, and stakeholders.
• Adaptability: The ability to handle changing priorities and challenges in a fast-paced, dynamic hotel environment.
• Staff Management: Hiring, training, scheduling, evaluating, and disciplining hotel staff to ensure high performance.
• Daily Operations: Overseeing the smooth day-to-day operations of various hotel departments, such as front office, housekeeping, and maintenance.
• Guest Relations: Responding to guest needs, handling complaints, and ensuring a high-quality, satisfying guest experience.
• Financial Oversight: Assisting the GM with budget management, expense control, revenue analysis, and profitability improvements.
• Operational Improvement: Identifying and implementing measures to correct operational deficiencies and enhance service standards.
• Administrative Support: Providing administrative assistance to the General Manager and ensuring all hotel policies and procedures are followed.
• Hotel Performance: Monitoring and analyzing guest satisfaction systems and financial reports to suggest and implement corrective actions.
• Safety & Standards: Ensuring all safety protocols are implemented and high standards for cleanliness, maintenance, and service are maintained.
• GM Support: Acting as the General Manager in their absence and carrying out their delegated duties.

Responsibilities

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Develop departmental sales plan, in conjunction with the Director of Sales & Marketing, including specific tactics for revenue generation.
• Involve all hotel personnel in generating revenue through constant communication on the importance of continuous income stream.
• Research and analyze current and future market areas, and develop sales strategy based on data.
• Responsible for setting hotel goals, both qualitative and quantitative.
• Develop business and financial plans for hotel.
• Monitor hotel performance according to plan.
• Devise and implement actions to ensure hotel’s performance to plan.
• Ensure that the hotel meets all debt and lease term obligations.
• Fiduciary responsibility to ensure that the hotel meets all contractual obligations.
• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio.
• Ensure appropriate forecasting systems are utilized.
• Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
• Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

Skills

Leadership & Management

Guest Service Excellence

Operational Expertise

Financial Acumen

Communication Skills

Adaptability

Staff Management

Daily Operations

Guest Relations

Financial Oversight

Operational Improvement

Administrative Support

Hotel Performance

Safety & Standards

GM Support

Job description

Valor Hospitality Partners, LLC is seeking an Assistant General Manager to oversee hotel operations and deliver exceptional guest experiences across its properties in the United States. You will lead diverse teams, drive revenue initiatives, and ensure financial performance while maintaining safety and compliance across all hotel departments.

This leadership role requires strategic thinking, strong communication, and the ability to mentor staff, with a focus on guest relations, operational