Hotel Operations Lead — Guest Experience & Growth

Extended Stay America; Farmington (CT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Job summary

A leading hotel management company is seeking a Team Lead to assist the General Manager in overseeing daily operations. Responsibilities include managing staff, resolving guest issues, and ensuring compliance with company standards. The ideal candidate will enhance guest satisfaction and support initiatives to increase revenue. This position offers a competitive wage, benefits such as medical, dental, vision insurance, and a 401(k) plan, and opportunities for professional development in a supportive work environment.

Qualifications

• Ability to manage hotel operations and ensure guest satisfaction.
• Experience in staff training and compliance with company policies.
• Strong communication skills for guest service and conflict resolution.

Responsibilities

• Assists GM in daily hotel operations and staff management.
• Promotes best practices for customer satisfaction.
• Handles guest issues and ensures compliance with safety protocols.

Job description

A leading hotel management company is seeking a Team Lead to assist the General Manager in overseeing daily operations. Responsibilities include managing staff, resolving guest issues, and ensuring compliance with company standards. The ideal candidate will enhance guest satisfaction and support initiatives to increase revenue. This position offers a competitive wage, benefits such as medical, dental, vision insurance, and a 401(k) plan, and opportunities for professional development in a supportive work environment.