Hotel Operations Leader — Guest Experience & Growth

LTD Hospitality Group

Norfolk (VA)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience.

If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as an Assistant General

Qualifications

Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience.
Minimum of 2 years in a supervisory capacity within a hotel environment.
Strong communication skills, written and verbal, with a diverse audience including Guests, Associates, Management & Vendors.
Ability to work a flexible schedule including nights, weekends, holidays and on-call as hotel operates 24/7.
Computer literate with solid command of Microsoft Office and hotel brand software systems.
Valid driver’s license and reliable transportation.
Energetic, self-motivated leader with strong work ethic and open-door policy.

Responsibilities

Support the General Manager in all aspects of hotel operations, guest and associate satisfaction, and financial performance.
Create and nurture a hotel environment emphasizing motivation, teamwork and high service standards.
Interview, screen and hire applicants; process new hire paperwork and train staff.
Assist in scheduling and ensure staffing meets guest hours/room goals.
Assist in developing hotel budgets and capital expenditure plans; monitor costs vs. guest satisfaction.
Ensure policy compliance and maintain brand standards across departments.
Develop cross-training opportunities and support personnel actions as needed.