Hotel Operations Leader & Guest Experience

Socket.dev; Manhattan Beach (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company contribution

Paid Time Off

Job summary

24seven Hotels is seeking an Assistant General Manager to uphold brand standards and satisfy owner expectations. You will lead daily operations, train staff, support P&L management, and drive guest satisfaction across the property.

The role requires strong leadership, exceptional customer service, and flexibility to work nights and weekends to deliver kick-ass guest experiences and maximize investor returns.

Qualifications

• Strong customer service skills and guest focus.
• Excellent communication and presentation abilities.
• Must be motivated, self-directed with initiative.
• Experience managing hotel front office and F&B operations is preferred.
• Proficiency with hotel management software and data systems.
• Ability to lead, train and develop staff.
• Flexibility to work nights and weekends.

Responsibilities

• Oversee day-to-day hotel operations to ensure brand standards.
• Maintain guest confidence with prompt, courteous communications.
• Provide direction and training to associates.
• Assist in staff selection, performance reviews and disciplinary actions.
• Help manage P&L by controlling costs and CPOR.
• Monitor labor productivity and staffing levels.
• Support sales efforts and revenue opportunities.

Skills

Customer service

Communication

Leadership

Problem solving

Team training

Tools

Hotel management system

PMS software

MS Office

Job description

24seven Hotels is seeking an Assistant General Manager to uphold brand standards and satisfy owner expectations. You will lead daily operations, train staff, support P&L management, and drive guest satisfaction across the property.

The role requires strong leadership, exceptional customer service, and flexibility to work nights and weekends to deliver kick-ass guest experiences and maximize investor returns.