Hotel Operations Leader - Assistant General Manager

Dimension Hospitality; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Dimension Hospitality is seeking a hands-on leader with strong operations knowledge to support multiple departments in a fast-paced hotel. You will help guide the General Manager, motivate teams, and make decisions that elevate guest experience and financial performance.

If you thrive in hospitality leadership, enjoy solving problems, and can manage staffing, training, and service standards, we’d love to meet you. This role offers growth and a collaborative ownership team.

Qualifications

• Previous hotel leadership experience preferred.
• Strong understanding of hotel operations and service standards.
• Excellent communication, coaching, and problem-solving skills.
• Professional, dependable, and able to lead by example.
• Strong organizational skills and ability to manage multiple priorities.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Support the General Manager with daily hotel operations and leadership tasks.
• Oversee department leaders and ensure smooth interdepartmental communication.
• Assist with scheduling, training, coaching, and performance management.
• Maintain guest satisfaction by resolving issues and supporting service recovery.
• Monitor hotel cleanliness, safety, and brand compliance.
• Assist with financial performance, budgeting, and cost controls.
• Lead by example to maintain a positive, professional environment.
• Support implementation of hotel initiatives, procedures, and standards.
• Ensure staffing levels support service needs across the hotel.
• Act as Manager on Duty when needed.

Skills

Operations leadership

Communication

Hospitality

Team motivation

Decision making

Job description

Dimension Hospitality is seeking a hands-on leader with strong operations knowledge to support multiple departments in a fast-paced hotel. You will help guide the General Manager, motivate teams, and make decisions that elevate guest experience and financial performance.

If you thrive in hospitality leadership, enjoy solving problems, and can manage staffing, training, and service standards, we’d love to meet you. This role offers growth and a collaborative ownership team.