Hotel Operations Leader - Assistant General Manager

HHM Hospitality; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Parking Benefits

Quarterly Incentives

Employee Assistance and Wellness

Educational/Professional Development

Job summary

HHM Hospitality is seeking an Assistant General Manager to supervise hotel departments and oversee daily operations. You will coach associates, monitor service levels, and assist in forecasts, budgets, and revenue strategy.

Ideal candidates bring 2+ years in hotel operations, strong guest-service mindset, and the ability to partner with Sales and Accounting. This on-site role includes varied shifts and safety responsibilities.

Qualifications

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule and coach associates to standards.
• Oversee hotel departments to ensure optimal service and hospitality.
• Assist GM with forecasts, reports, budgets and cost control.
• Address guest satisfaction scores and brand standards to improve ratings.
• Resolve customer complaints and monitor operations for issues.
• Oversee payroll, AP/AR, cash handling, and internal audits.
• Collaborate with sales to boost occupancy and revenue.
• Ensure front office systems run smoothly and safely.
• Contribute to safety committees and adhere to MSDS/OSHA rules.
• Perform other duties as requested by management.

Skills

Staff coaching

Guest service

Budget management

Forecasting

Payroll overview

Education

Bachelor's degree preferred

Job description

HHM Hospitality is seeking an Assistant General Manager to supervise hotel departments and oversee daily operations. You will coach associates, monitor service levels, and assist in forecasts, budgets, and revenue strategy.

Ideal candidates bring 2+ years in hotel operations, strong guest-service mindset, and the ability to partner with Sales and Accounting. This on-site role includes varied shifts and safety responsibilities.