Hotel Operations Leader - Guest Experience & Growth

Plazahotelelpaso; Chicago, Northern (IL, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Life insurance

Travel discounts

Transit benefits

Quarterly incentives

Wellness program

Education support

Job summary

HHM Hotels in Chicago seeks an Assistant General Manager to supervise hotel departments and oversee daily operations, ensuring top-tier service and adherence to brand standards. You will support the General Manager with forecasts, budgeting, payroll, accounts payable/receivable, and internal audits while coordinating with sales to improve occupancy and revenue.

The role demands hands-on leadership, staff development, guest satisfaction focus, safety compliance, and the ability to resolve guest

Qualifications

• Associate or Bachelor’s degree preferred.
• Experience in hotel operations management.
• Ability to supervise multiple departments and manage staff.

Responsibilities

• Supervise hotel departments and oversee daily operations to ensure brand standards.
• Assist GM with forecasts, budgeting, payroll, and financial reporting.
• Oversee accounts payable/receivable, cash handling, and internal audits.

Skills

Staff management

Customer service

Budgeting

Forecasting

Sales strategy

Front office systems

Safety compliance

Employee training

Vendor coordination

Education

Associate or Bachelor’s degree preferred

Tools

Payroll software

Accounting software

Job description

HHM Hotels in Chicago seeks an Assistant General Manager to supervise hotel departments and oversee daily operations, ensuring top-tier service and adherence to brand standards. You will support the General Manager with forecasts, budgeting, payroll, accounts payable/receivable, and internal audits while coordinating with sales to improve occupancy and revenue.

The role demands hands-on leadership, staff development, guest satisfaction focus, safety compliance, and the ability to resolve guest