Restaurant Operations Lead — Guest Experience & Team Growth

Happy Hospitality; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

Happy Hospitality in Chicago is seeking an Assistant General Manager to support the General Manager in daily restaurant operations. The role covers varied hours from 9:00am to 4:00am, Monday through Sunday, with additional hours as needed.

Responsibilities include hiring and training staff, ensuring guest satisfaction, managing schedules, and coordinating with HR and accounting. Proficiency with Toast POS and OpenTable is preferred.

Qualifications

• Requires strong supervisory and customer-service focus with ability to train staff.
• Experience ensuring guest satisfaction and resolving conflicts promptly.
• Knowledge of food handling, safety and health inspections.
• Familiarity with POS systems and coordinating scheduling.

Responsibilities

• Assist in hiring and training staff.
• Ensure guest satisfaction and resolve conflicts.
• Communicate with HR and accounting on invoicing and payroll.
• Manage menus and delivery platforms; supervise scheduling.
• Perform daily health inspections and ensure food handling standards.

Skills

Supervisory leadership

Customer service

Time management

Problem solving

Communication

Safety compliance

Staff training

Stand for long periods

Lift/move trays

Education

Bassett Certification

Tools

Toast POS

OpenTable

Job description

Happy Hospitality in Chicago is seeking an Assistant General Manager to support the General Manager in daily restaurant operations. The role covers varied hours from 9:00am to 4:00am, Monday through Sunday, with additional hours as needed.

Responsibilities include hiring and training staff, ensuring guest satisfaction, managing schedules, and coordinating with HR and accounting. Proficiency with Toast POS and OpenTable is preferred.