Hotel Operations & Guest Experience Leader

Plazahotelelpaso; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter transit/parking benefits

Quarterly incentives

Employee Assistance and Wellness

Educational/Professional Development

Job summary

HHM Hotels in Washington, DC is seeking an Assistant General Manager to supervise hotel departments and oversee operations under the General Manager. You will lead staff, coach teams and ensure service aligns with brand standards.

The role emphasizes forecasting, budgeting, revenue maximization, and guest satisfaction; you will coordinate with Sales and Accounting to optimize occupancy and financial performance while maintaining safety and quality standards.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
• Previous Food & Beverage background/experience is preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand or hotel standards.
• Oversee hotel departments to ensure optimal service and hospitality for guests.
• Assist the GM in forecasts, reports, and budgeting to maximize revenue and control expenses.
• Monitor guest satisfaction scores and brand standards to improve satisfaction.
• Resolve customer complaints and anticipate operational issues affecting service.
• Oversee accounts payable/receivable, house banks, petty cash, and tax; coordinate payroll with corporate accounting.
• Ensure internal audit standards are met and discuss sales strategies to improve occupancy and revenue.
• Monitor front office systems/equipment for optimum performance; participate in safety programs.
• Create action plans to remedy guest service deficiencies and practice safe work habits.

Skills

Staff supervision

Training & coaching

Budget awareness

Guest service focus

Safety & compliance

Communication

Education

Associate or Bachelor's degree preferred

Job description

HHM Hotels in Washington, DC is seeking an Assistant General Manager to supervise hotel departments and oversee operations under the General Manager. You will lead staff, coach teams and ensure service aligns with brand standards.

The role emphasizes forecasting, budgeting, revenue maximization, and guest satisfaction; you will coordinate with Sales and Accounting to optimize occupancy and financial performance while maintaining safety and quality standards.