Hotel General Manager - Guest Experience & Ops

Mehr Consultancy; Galesburg (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO 40 hours

Sick Time 40 hours

Job summary

Mehr Consultancy in Illinois is seeking a Hotel General Manager to oversee hotel operations and deliver an exceptional guest experience. You will lead the team, drive occupancy and revenue, and ensure brand standards are consistently met.

The role requires strong leadership, excellent communication, and the ability to manage budgets and guest relations. The position emphasizes proactive service and compliance with regulations.

Qualifications

• Experience as General Manager or Assistant GM.
• Ability to lead, delegate and resolve conflicts professionally.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Professional demeanor with excellent guest service skills.
• Must meet property grooming standards.
• Willingness to work all shifts, including weekends and holidays.

Responsibilities

• Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
• Lead marketing and advertising efforts to drive occupancy and revenue.
• Develop and maintain positive relationships within the local community.
• Manage inventory, record-keeping, and ensure budgeted cost controls.
• Hire, train, and motivate employees while fostering teamwork and growth.
• Handle guest, employee, and property issues professionally.
• Be available for on-call responsibilities and emergency coverage.
• Maintain compliance with federal, state, and local regulations.
• Ensure all required reports on revenue, expenses, and operations are submitted timely.

Skills

General Manager experience

Leadership

Guest service

Time management

Organizational skills

Independent work

Professional demeanor

Grooming standards

Shift work

Job description

Mehr Consultancy in Illinois is seeking a Hotel General Manager to oversee hotel operations and deliver an exceptional guest experience. You will lead the team, drive occupancy and revenue, and ensure brand standards are consistently met.

The role requires strong leadership, excellent communication, and the ability to manage budgets and guest relations. The position emphasizes proactive service and compliance with regulations.