Hotel Operations Leader & Guest Experience Advocate

Hotel Equities; Grand Junction (MI); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Holidays

401(k) Plan

Career Growth

Leadership Development

Employee Rates

Life Insurance

FSA

Discounts

Résumé du poste

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Assistant General Manager to join our team. You will lead hotel operations, deliver exceptional service, and help drive business goals while fostering a positive guest and associate experience.

As Assistant General Manager, you will oversee operations, coach and develop staff, and ensure compliance with brand standards.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred for director-level roles.
• Previous hotel or hospitality experience.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilités

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Connaissances

Leadership

Communication

Problem-solving

Strategic thinking

Financial acumen

Team development

Guest service orientation

Formation

High school diploma or equivalent; Bachelor’s degree preferred

Outils

Property Management Systems

Hotel reporting systems

Microsoft Office Suite

Description du poste

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Assistant General Manager to join our team. You will lead hotel operations, deliver exceptional service, and help drive business goals while fostering a positive guest and associate experience.

As Assistant General Manager, you will oversee operations, coach and develop staff, and ensure compliance with brand standards.