Hospitality General Manager: Lead Guest Experience & Growth

Hotel Equities; Running Springs (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Paid vacation

Life insurance

Parental leave

Employee discounts

Career growth

Job summary

Hotel Equities is seeking a dynamic General Manager to lead hotel operations, deliver outstanding guest experiences, and drive business results. You will oversee associates, ensure brand standards, and support strategic objectives across departments in a multi-award-winning organization.

The role demands leadership, financial acumen, and a commitment to service excellence, with opportunities for development and advancement within the portfolio.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position; supervisory/leadership experience preferred.
• Strong communication, organizational, and problem-solving skills; able to make sound operational decisions.

Responsibilities

• Provide strategic leadership for hotel operations and guest experiences.
• Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
• Coach, train, and develop associates to support engagement and retention.
• Monitor performance and ensure compliance with standards and policies.
• Support recruitment, onboarding, performance management, and succession planning.

Skills

Leadership

Communication

Strategic thinking

Problem-solving

Education

High school diploma

Bachelor’s degree preferred

Tools

PMS

Hotel reporting platforms

MS Office

Department systems

Job description

Hotel Equities is seeking a dynamic General Manager to lead hotel operations, deliver outstanding guest experiences, and drive business results. You will oversee associates, ensure brand standards, and support strategic objectives across departments in a multi-award-winning organization.

The role demands leadership, financial acumen, and a commitment to service excellence, with opportunities for development and advancement within the portfolio.