Hotel Operations Leader — Assistant General Manager

Hotel Equities; Lincolnshire (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Plan

Life Insurance

FSA

Parental Leave

Employee Discounts

Job summary

Hotel Equities is seeking a dynamic Assistant General Manager to lead hotel operations, deliver exceptional service, and drive business goals. You will guide associates, maintain brand standards, and collaborate across departments to ensure guest satisfaction and performance excellence.

The role emphasizes leadership, strategic thinking, and a service-focused approach, with a starting salary of $65,000 per year and a strong benefits package in a multi-award-winning hospitality company.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred for director-level roles.
• Experience in hotel or hospitality operations and leadership roles.

Responsibilities

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Flexibility

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

Reporting platforms

Microsoft Office

Job description

Hotel Equities is seeking a dynamic Assistant General Manager to lead hotel operations, deliver exceptional service, and drive business goals. You will guide associates, maintain brand standards, and collaborate across departments to ensure guest satisfaction and performance excellence.

The role emphasizes leadership, strategic thinking, and a service-focused approach, with a starting salary of $65,000 per year and a strong benefits package in a multi-award-winning hospitality company.