Hotel Operations Leader – Growth, People & Guest Experience

LE0103 Drury Hotels Company LLC; Denver (CO); On-site; USD 58,000 - 72,000; Full time

Job summary

Drury Hotels is seeking an Operations Leader to guide all hotel departments and deliver exceptional guest service. You will lead, train, and coach team members to achieve success in their roles, while focusing on quality, service, profitability, and daily operations.

The ideal candidate will have a bachelor’s degree in hospitality or business, at least one year of supervisory experience, and hotel experience.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

Skills

Leadership

Guest service

Training

Coaching

Education

Bachelor's degree in hospitality or business

Job description

Drury Hotels is seeking an Operations Leader to guide all hotel departments and deliver exceptional guest service. You will lead, train, and coach team members to achieve success in their roles, while focusing on quality, service, profitability, and daily operations.

The ideal candidate will have a bachelor’s degree in hospitality or business, at least one year of supervisory experience, and hotel experience.