Hotel Operations Leader: Elevate Guest Experience & Growth

Drury Hotels; Joplin (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Quarterly bonuses

Semi-annual bonuses

Job summary

Drury Hotels is seeking an Operations Leader to guide a full-service property in Joplin, MO, ensuring exceptional guest experiences and seamless cross-department coordination. You will be a visible leader, mentoring staff and driving key performance metrics across quality, service, and profitability.

The role emphasizes coaching, rigorous standards, and daily demonstrations of best practices to elevate guest satisfaction and hotel results.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred.

Responsibilities

• Provide expert leadership across all hotel departments and lead on guest service excellence.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability and team performance.
• Role model quality assurance practices and meet or exceed all measures.

Skills

Leadership

Guest service

Coaching and mentoring

Training and development

Education

Bachelor's degree in hospitality, business, or related field

Job description

Drury Hotels is seeking an Operations Leader to guide a full-service property in Joplin, MO, ensuring exceptional guest experiences and seamless cross-department coordination. You will be a visible leader, mentoring staff and driving key performance metrics across quality, service, and profitability.

The role emphasizes coaching, rigorous standards, and daily demonstrations of best practices to elevate guest satisfaction and hotel results.