Hotel Operations Leader | Growth & Bonuses

Drury Hotels; Marion (IL); Presencial; USD 58.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship & career growth

Health and well-being benefits

Company-matched 401(k)

Flexible scheduling & hotel discounts

Quarterly bonuses

Semi-annual bonus eligibility

Descripción de la vacante

Drury Hotels in Marion, Illinois is seeking an Operations Leader to provide expert leadership across all hotel departments and to deliver exceptional guest service. You will guide teams, drive key metrics, and model QA best practices daily.

The role offers growth in a family-owned company with competitive pay, bonuses, and comprehensive benefits. A Bachelor’s degree in hospitality or related field and supervisory experience are preferred.

Formación

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience; hotel experience preferred.
• Passion to serve others and exceed guests’ expectations.

Responsabilidades

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

Conocimientos

Leadership

Guest service

Coaching

Team development

Communication

Educación

Bachelor’s degree in hospitality, business, or related field

Descripción del empleo

Drury Hotels in Marion, Illinois is seeking an Operations Leader to provide expert leadership across all hotel departments and to deliver exceptional guest service. You will guide teams, drive key metrics, and model QA best practices daily.

The role offers growth in a family-owned company with competitive pay, bonuses, and comprehensive benefits. A Bachelor’s degree in hospitality or related field and supervisory experience are preferred.