Hotel Operations Lead – Growth, Mentorship & Bonuses

Drury Hotels; Richardson (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health & well-being

401(k) retirement plan

Award-winning workplace

Job summary

Drury Hotels in Richardson, Texas is seeking an Operations Leader to oversee all hotel departments and ensure exceptional guest service. You will lead, train, and coach team members, drive quality, service, and profitability, and model best practices daily.

Candidates should have at least one year of supervisory experience, a hospitality- or business-focused degree, and a track record of leadership success.

Qualifications

• Bachelor’s degree in hospitality, business, or related field.
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

Skills

Leadership

Team development

Guest service

Quality assurance

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels in Richardson, Texas is seeking an Operations Leader to oversee all hotel departments and ensure exceptional guest service. You will lead, train, and coach team members, drive quality, service, and profitability, and model best practices daily.

Candidates should have at least one year of supervisory experience, a hospitality- or business-focused degree, and a track record of leadership success.