Hotel Operations Leader - Front Desk & Service Excellence

OTO Development; Palo Alto (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking an Operations Supervisor to support the General Manager in daily hotel operations and to guide Front Desk, Housekeeping, Laundry, Maintenance, and Food Service to uphold service standards.

This role emphasizes staff coaching, hiring, performance management, and coverage when the GM is away. The ideal candidate has a college degree, management experience in a service setting, and strong communication skills, with knowledge of GAAP and MS Office.

Qualifications

• 2+ years of management experience in a service organization.
• Knowledge of GAAP accounting and finance principles.
• Excellent verbal and written communication skills.
• Experience supervising 5+ employees.
• Proficiency with Word, Excel, PowerPoint, and Access.

Responsibilities

• Assist the General Manager in hotel operational duties.
• Lead staff as coach and trainer across Front Desk, Housekeeping, Laundry, Maintenance, and Food Service standards.
• Hire associates, manage performance, provide feedback and train employees.
• Be responsible for total site operations in the absence of the General Manager.
• Ensure the site operates to high standards and achieves great results.

Skills

Leadership

Communication skills

Staff supervision

Guest service orientation

Education

College degree in finance/business/operations/management

Tools

Microsoft Office

Job description

OTO Development is seeking an Operations Supervisor to support the General Manager in daily hotel operations and to guide Front Desk, Housekeeping, Laundry, Maintenance, and Food Service to uphold service standards.

This role emphasizes staff coaching, hiring, performance management, and coverage when the GM is away. The ideal candidate has a college degree, management experience in a service setting, and strong communication skills, with knowledge of GAAP and MS Office.