Front Office Supervisor — Guest Experience Leader

OTO Development; Village of Garden City (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development in the United States seeks a Front Office Supervisor to lead guest services at our hotel. You will supervise front desk operations, manage check-in/out, and ensure seamless use of the hotel's reservation system while maintaining accuracy in payments.

Ideal candidates have 2+ years at a front desk or receptionist role, strong communication, teamwork, and a passion for exceptional guest experiences. This on-site role offers competitive pay and a comprehensive benefits package.

Qualifications

• 2+ years of front desk or receptionist experience.
• Excellent oral and written communication skills.
• Ability to work well in a team and go above and beyond for guests.
• Problem solving to ensure the best guest experience.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Operate the hotel's electronic reservation system and related software to maintain workflow.
• Handle all financial matters (credit card and cash) securely and accurately.
• Anticipate guest needs and maximize guest satisfaction.
• Collaborate with team to maintain a hospitable environment.
• Ensure proper handling of reservations, payments, and daily reports.
• Maintain reservation system administration and hotel safety procedures.

Skills

Customer service

Teamwork

Communication skills

Problem solving

Guest relations

Job description

OTO Development in the United States seeks a Front Office Supervisor to lead guest services at our hotel. You will supervise front desk operations, manage check-in/out, and ensure seamless use of the hotel's reservation system while maintaining accuracy in payments.

Ideal candidates have 2+ years at a front desk or receptionist role, strong communication, teamwork, and a passion for exceptional guest experiences. This on-site role offers competitive pay and a comprehensive benefits package.