Operations Supervisor

Hilton-Garden-Inn-Hotel; Palo Alto (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development is seeking an Operations Supervisor to support the Palo Alto property. You will assist the General Manager across hotel operations, coaching Front Desk, Housekeeping, Laundry, Maintenance, and Food Service to uphold brand standards and drive guest satisfaction.

You should have a college degree in finance, business, operations, or management, plus 2+ years in a managerial role within a service organization, with solid knowledge of GAAP and strong MS Office skills.

Qualifications

• College degree in finance, business, operations, management or related field preferred; extensive, relevant experience may substitute.
• 2+ years’ experience in a management capacity within a service organization
• Knowledge of basic GAAP accounting and finance principles
• Excellent oral, written, and interpersonal communication skills
• Experience supervising 5 or more employees preferred

Responsibilities

• Assist the General Manager in diverse hotel operational duties
• Lead and coach staff across Front Desk, Housekeeping, Laundry, Maintenance and Food Service to uphold standards
• Hire, manage performance, provide feedback, and train employees; administer discipline as needed
• Oversee site operations in the absence of the General Manager
• Ensure the property operates to high standards and achieves strong results

Skills

People management

Communication skills

GAAP knowledge

Team training

Education

College degree in finance, business, operations, management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Access

Job description

We are pleased to announce a wonderful opportunity for an Operations Supervisor.

What will you be doing most days?

• Responsible for assisting the General Manager in a variety of hotel operational duties
• Lead the staff as coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Maintenance, and Food Service standards
• Responsible for hiring associates, managing performance, communicating feedback, administering discipline and training the employees as they perform their jobs
• Responsible for the total site in the absence of the general manager
• Ensure the site operates to high standards and achieves great results

What are the requirements for this position?

• You have a college degree in finance, business, operations, management, or related field (preferred). Extensive, relevant experience may substitute.
• You have 2+ years’ experience in a management capacity within a service organization
• You have knowledge or formal school courses of basic GAAP Accounting and Finance principles
• You have excellent oral, written, and interpersonal communication skills
• You have extensive technological expertise with working knowledge of Microsoft Office products: Word, Excel, PowerPoint, and Access
• You have experience in supervision of 5 or more employees preferably

Physical Requirements for this Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Operations Supervisor

Department: Operations

Hourly

Position Reports to: General Manager

Revised 5/8/26