Operations Supervisor

OTO Development; Palo Alto (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking an Operations Supervisor to support the General Manager in daily hotel operations and to guide Front Desk, Housekeeping, Laundry, Maintenance, and Food Service to uphold service standards.

This role emphasizes staff coaching, hiring, performance management, and coverage when the GM is away. The ideal candidate has a college degree, management experience in a service setting, and strong communication skills, with knowledge of GAAP and MS Office.

Qualifications

• 2+ years of management experience in a service organization.
• Knowledge of GAAP accounting and finance principles.
• Excellent verbal and written communication skills.
• Experience supervising 5+ employees.
• Proficiency with Word, Excel, PowerPoint, and Access.

Responsibilities

• Assist the General Manager in hotel operational duties.
• Lead staff as coach and trainer across Front Desk, Housekeeping, Laundry, Maintenance, and Food Service standards.
• Hire associates, manage performance, provide feedback and train employees.
• Be responsible for total site operations in the absence of the General Manager.
• Ensure the site operates to high standards and achieves great results.

Skills

Leadership

Communication skills

Staff supervision

Guest service orientation

Education

College degree in finance/business/operations/management

Tools

Microsoft Office

Job description

We are pleased to announce a wonderful opportunity for an Operations Supervisor.

What will you be doing most days?

• Responsible for assisting the General Manager in a variety of hotel operational duties
• Lead the staff as coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Maintenance, and Food Service standards
• Responsible for hiring associates, managing performance, communicating feedback, administering discipline and training the employees as they perform their jobs
• Responsible for the total site in the absence of the general manager
• Ensure the site operates to high standards and achieves great results

What are the requirements for this position?

• You have a college degree in finance, business, operations, management, or related field (preferred). Extensive, relevant experience may substitute.
• You have 2+ years’ experience in a management capacity within a service organization
• You have knowledge or formal school courses of basic GAAP Accounting and Finance principles
• You have excellent oral, written, and interpersonal communication skills
• You have extensive technological expertise with working knowledge of Microsoft Office products: Word, Excel, PowerPoint, and Access
• You have experience in supervision of 5 or more employees preferably

Physical Requirements For This Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:

Operations Supervisor

Department:

Operations

Hourly

Position Reports to:

General Manager

Revised 5/8/26