Hotel Operations Leader

Four Points by Sheraton Dallas Fort Worth Airport North; Overland Park (KS); On-site; USD 70,000 - 105,000; Full time

Job summary

Encore Hospitality seeks an experienced Hotel Operations Manager to oversee daily activities across front desk, housekeeping, food & beverage, and maintenance. You will lead multiple departments, ensure efficiency, and drive guest satisfaction in a fast-paced hotel environment.

The role emphasizes strong leadership, financial acumen, and staff development to maintain high standards of hospitality and profitability.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 5 years in hotel operations with management experience.
• Strong financial acumen including budgeting and cost control.
• Proven leadership and staff development abilities.
• Proficient in hotel management software and Microsoft Office.

Responsibilities

• Oversee day-to-day operations of front desk, housekeeping, F&B, and maintenance.
• Monitor guest satisfaction and address feedback promptly.
• Support budget development and manage financial performance.
• Lead department heads and oversee recruitment and training.
• Ensure compliance with safety and hotel policies.
• Coordinate with sales and marketing to improve occupancy.

Skills

Leadership

Communication

Organizational skills

Problem solving

Multitasking

Guest relations

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Opera

PMS software

Job description

Encore Hospitality seeks an experienced Hotel Operations Manager to oversee daily activities across front desk, housekeeping, food & beverage, and maintenance. You will lead multiple departments, ensure efficiency, and drive guest satisfaction in a fast-paced hotel environment.

The role emphasizes strong leadership, financial acumen, and staff development to maintain high standards of hospitality and profitability.