Hotel Operations Lead (On-Site)

Hilton-Garden-Inn-Hotel; Palo Alto (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development is seeking an Operations Supervisor to support the Palo Alto property. You will assist the General Manager across hotel operations, coaching Front Desk, Housekeeping, Laundry, Maintenance, and Food Service to uphold brand standards and drive guest satisfaction.

You should have a college degree in finance, business, operations, or management, plus 2+ years in a managerial role within a service organization, with solid knowledge of GAAP and strong MS Office skills.

Qualifications

• College degree in finance, business, operations, management or related field preferred; extensive, relevant experience may substitute.
• 2+ years’ experience in a management capacity within a service organization
• Knowledge of basic GAAP accounting and finance principles
• Excellent oral, written, and interpersonal communication skills
• Experience supervising 5 or more employees preferred

Responsibilities

• Assist the General Manager in diverse hotel operational duties
• Lead and coach staff across Front Desk, Housekeeping, Laundry, Maintenance and Food Service to uphold standards
• Hire, manage performance, provide feedback, and train employees; administer discipline as needed
• Oversee site operations in the absence of the General Manager
• Ensure the property operates to high standards and achieves strong results

Skills

People management

Communication skills

GAAP knowledge

Team training

Education

College degree in finance, business, operations, management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Access

Job description

OTO Development is seeking an Operations Supervisor to support the Palo Alto property. You will assist the General Manager across hotel operations, coaching Front Desk, Housekeeping, Laundry, Maintenance, and Food Service to uphold brand standards and drive guest satisfaction.

You should have a college degree in finance, business, operations, or management, plus 2+ years in a managerial role within a service organization, with solid knowledge of GAAP and strong MS Office skills.