Hotel Operations Leader - Elevate Guest Experience

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

Disability options

Job summary

Concord Hospitality seeks an Assistant General Manager to partner with the General Manager in driving guest satisfaction, financial performance, and operational excellence at a Concord-managed hotel. This role leads by example, develops teams, and ensures brand standards across all departments to deliver memorable experiences.

The Assistant GM will coordinate with departments, oversee schedules, and maintain compliance with safety, licensing, and corporate procedures while prioritizing guest

Qualifications

• 3–5 years of hospitality management experience, preferably in a hotel
• Strong leadership and team development skills
• Excellent communication, interpersonal, and organizational abilities
• Knowledge of hotel operations, budgets, and financial reporting

Responsibilities

• Ensures that all brand standards are being maintained in each area of the property
• Oversees the operation of all hotel property departments
• Maintains current licenses and permits as prescribed by local, state, and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Ensures compliance with all corporate accounting procedures
• Covers front desk shifts as needed
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves department managers’ scheduling against guest and hours/occupied room goals
• Assists team supervisors and managers with constructive coaching and counseling
• Focused on guest satisfaction scores and strategies for improvement
• Provides excellent customer service by being readily available/approachable for all guests
• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

Skills

Hospitality management experience

Leadership skills

Communication skills

Interpersonal skills

Organizational abilities

Budgeting & financial reporting

Flexibility (nights/weekends/holidays)

Job description

Concord Hospitality seeks an Assistant General Manager to partner with the General Manager in driving guest satisfaction, financial performance, and operational excellence at a Concord-managed hotel. This role leads by example, develops teams, and ensures brand standards across all departments to deliver memorable experiences.

The Assistant GM will coordinate with departments, oversee schedules, and maintain compliance with safety, licensing, and corporate procedures while prioritizing guest