Hospitality Assistant GM - Guest Experience Leader

CP Pittsburgh-Southside Water St LLC; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Job summary

Concord Hospitality is seeking an Assistant General Manager to support all hotel operations, drive guest satisfaction, and optimize financial performance alongside the General Manager. You will help implement property-wide and brand service strategies and lead initiatives to exceed guest expectations while maintaining high standards of service.

Responsibilities include maintaining brand standards, supervising departments, scheduling staffing, and coaching teams to deliver exceptional guest

Qualifications

• Minimum 3–5 years of hospitality management experience, preferably in a hotel environment.
• Strong leadership and team development skills.
• Excellent communication, interpersonal, and organizational abilities.
• Proven track record in guest satisfaction and employee engagement.
• Knowledge of hotel operations, budgets, and financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Ensures that all brand standards are being maintained in each area of the property.
• Oversees the operation of all hotel property departments.
• Maintains current licenses and permits as prescribed by local, state, and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Ensures compliance with all corporate accounting procedures.
• Covers front desk shifts as needed.
• Ensures each department has accurate and complete inventory and all supplies are maintained.
• Assists and approves department managers’ scheduling against guest and hours/occupied room goals.
• Assists team supervisors and managers with constructive coaching and counseling.
• Focused on guest satisfaction scores and strategies for improvement.
• Provides excellent customer service by being readily available/approachable for all guests.
• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas.

Skills

Leadership

Team development

Communication

Organizational skills

Guest satisfaction

Budgeting & reporting

Job description

Concord Hospitality is seeking an Assistant General Manager to support all hotel operations, drive guest satisfaction, and optimize financial performance alongside the General Manager. You will help implement property-wide and brand service strategies and lead initiatives to exceed guest expectations while maintaining high standards of service.

Responsibilities include maintaining brand standards, supervising departments, scheduling staffing, and coaching teams to deliver exceptional guest