Hotel Operations Lead for Guest Experience

Pacific Hospitality Group; Norfolk (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is seeking an Assistant General Manager to support the General Manager across all hotel operations, guest and associate satisfaction, and financial performance. The role focuses on staffing, budgeting, and maintaining brand standards to deliver exceptional guest experiences.

You'll interview and hire staff, develop cross-training, oversee payroll and scheduling, and contribute to budgets and capital plans.

Qualifications

• Degree preferred or equivalent work experience.
• Minimum 2 years in a supervisory capacity within a hotel environment.
• Excellent interpersonal and written/verbal communication skills.
• Ability to work flexible hours including nights, weekends, and holidays.
• Proficient in Microsoft Office applications and hotel brand systems.
• Must have a valid driver’s license and reliable transportation.
• Energetic, self-motivated leader with strong work ethic.
• Strong policy enforcement and open-door management style.
• Proficient in Excel, Word, Outlook and hotel brand software.

Responsibilities

• Support the General Manager with all hotel operations and guest/associate satisfaction.
• Interview, screen and hire applicants; process new hire paperwork and training.
• Develop cross-training opportunities across departments.
• Assist in budgeting and capital expenditure plans; analyze financial objectives.
• Monitor staffing against guest hours and occupancy to exceed guest expectations.
• Ensure brand standards are met and maintained in all departments.
• Communicate safety policies and ensure a safe work environment.
• Oversee payroll input and adherence to deadlines.
• Other duties as assigned.

Skills

Leadership

Interpersonal skills

Communication

Flexible schedule

Computer literacy

Driver's license

Energetic, self-motivated

Open door policy

Education

Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major

Tools

Microsoft Office

Excel

Word

Outlook

Hotel brand software

Job description

LTD Hospitality Group is seeking an Assistant General Manager to support the General Manager across all hotel operations, guest and associate satisfaction, and financial performance. The role focuses on staffing, budgeting, and maintaining brand standards to deliver exceptional guest experiences.

You'll interview and hire staff, develop cross-training, oversee payroll and scheduling, and contribute to budgets and capital plans.