Rooms Operations Leader: Elevate Guest Experience

CP Bozeman LLC; Belgrade (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality seeks an Operations Manager to lead Rooms operations, ensuring top guest satisfaction, engaged associates, and strong financial results. You will partner with the General Manager and department leaders to drive excellence, deliver consistent outcomes, and create a culture where both guests and associates thrive.

As a Concord Leader you will inspire your team, support growth, and help build a Great Place to Work for all, while maintaining integrity and professionalism across

Qualifications

• Previous hotel leadership experience in operations, rooms, or front office management.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to analyze data, manage budgets, and drive results.
• Commitment to guest-first and associate-first culture.

Responsibilities

• Lead and support department heads to ensure operational goals are met and aligned with brand standards.
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively.
• Review guest feedback and implement action plans to continually improve satisfaction scores.
• Respond to guest concerns with professionalism, ensuring quick and effective resolution.
• Stay visible on property and engage with guests to gather feedback and strengthen relationships.
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups.
• Support HR processes including hiring, training, performance coaching, and policy compliance.
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance.

Skills

Leadership

Communication

Problem-solving

Budgeting

Guest focus

Job description

Concord Hospitality seeks an Operations Manager to lead Rooms operations, ensuring top guest satisfaction, engaged associates, and strong financial results. You will partner with the General Manager and department leaders to drive excellence, deliver consistent outcomes, and create a culture where both guests and associates thrive.

As a Concord Leader you will inspire your team, support growth, and help build a Great Place to Work for all, while maintaining integrity and professionalism across