Hotel GM: Lead, Grow, Elevate Guest Experience

Concord Hospitality Enterprises; San Marcos (TX); Hybrid; USD 87,000 - 98,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition assistance

Discounted hotel stays

Training & development

Job summary

Concord Hospitality Enterprises seeks an experienced and driven General Manager to lead a hotel team and ensure exceptional operations. You will hire, motivate, and guide management while serving as the key liaison between the hotel brand, owners, and Concord.

As a Concord Leader you will oversee brand standards, manage budgets, drive guest satisfaction, and foster a great place to work. The role requires proven GM experience, strong sales and networking, and a passion for service.

Qualifications

• Proven GM experience, preferably with Hilton.
• Strong sales and networking with a track record of driving financial results.
• Excellent leadership abilities, including hiring, mentoring, and team motivation.
• Organized, detail-oriented, and results-driven.
• F&B experience.

Responsibilities

• Hire, mentor, and lead a passionate management team aligned with company values.
• Oversee hotel operations, ensuring brand standards and training are met.
• Manage budgets, supplies, and deadlines to achieve financial targets.
• Represent the hotel in networking with city officials and community stakeholders.
• Drive guest satisfaction scores (GSS) through effective leadership and service excellence.
• Foster a positive work environment that rewards and recognizes team achievements.

Skills

Leadership

Hiring & mentoring

Sales & networking

Budgeting & targets

Guest satisfaction

F&B experience

Job description

Description

Concord Hospitality is seeking an experienced and driven General Manager to lead a successful team and ensure exceptional hotel operations. This role involves hiring, motivating, and guiding management while serving as the key liaison between the hotel brand, owners, and Concord.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Hire, mentor, and lead a passionate management team aligned with company values.

• Oversee hotel operations, ensuring brand standards and training are met.

• Manage budgets, supplies, and deadlines to achieve financial targets.

• Represent the hotel in networking with city officials and community stakeholders.

• Drive guest satisfaction scores (GSS) through effective leadership and service excellence.

• Foster a positive work environment that rewards and recognizes team achievements.

Qualifications:

• Proven experience as a General Manager, preferably with Hilton experience.

• Strong sales and networking skills with a track record of driving financial results.

• Excellent leadership abilities, including hiring, mentoring, and team motivation.

• Organized, detail-oriented, and results-driven.

• F&B experience.

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Pay Range: $87,346 - $98,265

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality