Hospitality Ops Leader - Elevate Guest Experience & Team

Hotel Management and Consulting, Inc.; Apex (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay Access

Medical, dental, and vision benefits

Paid time off for full-time employees

Employee Assistance Program

Career Growth

Job summary

Hotel Management and Consulting, Inc. seeks an experienced Assistant General Manager to lead daily operations in the absence of the General Manager and drive exceptional service. You will guide the team, monitor standards, and ensure smooth front- and back-house operations.

You will train staff, manage guest relations and financial tasks, and foster teamwork in a performance-driven environment with equal opportunity for advancement.

Qualifications

• Minimum 1 year of hotel leadership experience, including front desk and back-of-house.
• Proficient computer skills for daily operations and reporting.
• Strong team-building and staff development capabilities.
• Excellent organizational, time management and problem-solving abilities.
• Effective oral and written communication skills.
• Willing to work a changing schedule and adapt to shift needs.

Responsibilities

• Lead operations in the absence of the General Manager and assist in team leadership.
• Train staff, address performance gaps, and attend staff huddles.
• Post checks in PMS, manage weekly labor trackers and payments.
• Ensure guest readiness, address guest concerns, and monitor feedback.
• Supervise housekeeping, room assignments, and inspections.
• Manage inventory, vendor relationships, and property email.
• Lead in-house guest sales and marketing initiatives to increase occupancy.
• Be flexible to cover shifts and support operational continuity.
• Follow property emergency procedures and ensure security.

Skills

Hotel leadership experience

Team building

Computer skills

Organization & time management

Problem solving

Communication skills

Flexible schedule

Job description

Hotel Management and Consulting, Inc. seeks an experienced Assistant General Manager to lead daily operations in the absence of the General Manager and drive exceptional service. You will guide the team, monitor standards, and ensure smooth front- and back-house operations.

You will train staff, manage guest relations and financial tasks, and foster teamwork in a performance-driven environment with equal opportunity for advancement.