Hotel Operations Leader — Assistant General Manager

PM Hotel Group; North Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group is seeking an Assistant General Manager to help lead daily hotel operations. You will collaborate with department heads to implement policies, interact with guests, and support the General Manager in administrative duties.

The role requires strong leadership, guest service excellence, and adherence to safety and regulatory standards. You'll be responsible for interviewing and hiring staff, resolving guest concerns, and ensuring smooth day-to-day operations, with flexibility to

Qualifications

• Bachelor's degree in hotel management or related field.
• At least 4 years of management experience in hotel industry.
• Fluent English (spoken, reading and understanding).
• Knowledge of OSHA and local health regulations governing hazardous substances.

Responsibilities

• Interview and hire new employees.
• Receives and resolves guest complaints.
• Assigns duties to department heads and observes performance.
• Supports the General Manager in establishing and monitoring hotel policies and guidelines.
• Steps in and acts as General Manager in their absence.

Skills

Leadership

Guest service

Policy compliance

English fluency

Education

Bachelors in hotel mgmt

Job description

PM Hotel Group is seeking an Assistant General Manager to help lead daily hotel operations. You will collaborate with department heads to implement policies, interact with guests, and support the General Manager in administrative duties.

The role requires strong leadership, guest service excellence, and adherence to safety and regulatory standards. You'll be responsible for interviewing and hiring staff, resolving guest concerns, and ensuring smooth day-to-day operations, with flexibility to