Hotel Operations Leader — Path to General Manager

HHM Hospitality; Hummelstown (Dauphin County); In loco; USD 55.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance (Medical) and Dental/

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Transit and Parking Benefits

Incentives

Wellness Program

Educational/Professional Development

Descrizione del lavoro

HHM Hotels seeks an Assistant General Manager to supervise hotel operations and lead departments to deliver exceptional guest service. You will interview, train, schedule, coach and support associates while ensuring standards and brand values are upheld.

Work with the GM on forecasts, budgets, and revenue strategies; monitor guest satisfaction, resolve issues, and coordinate payroll, accounts payable, and audits. This role requires flexibility with shifts and a commitment to safety.

Competenze

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Mansioni

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Conoscenze

Hotel operations

Staff coaching

Budgeting & cost control

Guest service focus

Leadership

Formazione

Associate or Bachelor's degree preferred

Descrizione del lavoro

HHM Hotels seeks an Assistant General Manager to supervise hotel operations and lead departments to deliver exceptional guest service. You will interview, train, schedule, coach and support associates while ensuring standards and brand values are upheld.

Work with the GM on forecasts, budgets, and revenue strategies; monitor guest satisfaction, resolve issues, and coordinate payroll, accounts payable, and audits. This role requires flexibility with shifts and a commitment to safety.