Hotel Operations Leader: People & Guest Experience

Quality Oil Co; Oberlin (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Quality Hospitality is seeking an Assistant General Manager to provide leadership across all hotel divisions under the General Manager's guidance.

The AGM will lead recruitment, onboarding, and training efforts, ensuring brand standards and exceptional guest experiences. Responsibilities include staffing, scheduling, training, and daily operations, with emphasis on people development and financial stewardship.

Qualifications

• Leading recruitment, interviewing, and onboarding for hotel departments.
• Forecasting staffing needs and ensuring scheduling aligns with guest demand.
• Enforcing hiring guidelines and maintaining a positive work environment.

Responsibilities

• Lead recruitment, onboarding, and training across all hotel departments.
• Oversee front office staffing, timecards, and scheduling for efficiency.
• Ensure adherence to brand standards and safety policies.
• Develop and monitor training programs to improve guest experience.
• Manage accounts receivable/payable processes and financial reporting.
• Coordinate community relations and staff events.

Skills

Leadership

Recruiting

Staff Training

Budgeting

Customer Service

Communication

Job description

Quality Hospitality is seeking an Assistant General Manager to provide leadership across all hotel divisions under the General Manager's guidance.

The AGM will lead recruitment, onboarding, and training efforts, ensuring brand standards and exceptional guest experiences. Responsibilities include staffing, scheduling, training, and daily operations, with emphasis on people development and financial stewardship.