Hotel AGM: Lead Operations & Guest Experience (Weekly Pay)

ESA Management, LLC; Skokie (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Health Care and Dependent Care Flex. S

Employer Paid Basic Life and AD&D

Employer Paid Long Term Disability

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Progam offering discou

Job summary

ESA Management, LLC is seeking an Assistant General Manager to support day-to-day hotel operations and lead the hourly staff. You will schedule, direct, and train teams while ensuring safety and security guidelines are followed in line with company standards.

You will promote guest satisfaction, onboard and train associates, and lead initiatives to grow revenue and control costs, while upholding ESA's service culture and professional conduct.

Qualifications

• Prior hotel experience in a hospitality or retail establishment is required.
• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior supervisory experience is preferred.
• Demonstrated leadership ability is desired.
• Some job-related college level courses preferred.

Responsibilities

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are properly onboarded, trained and complete ESU required training timely.
• The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Upholds and drives compliance with policies, rules, and standards at the property level.
• Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Serves as first level of management contact for guest service issues. Resolves guest issues in a timely manner and determines whether to escalates to GM/MUGM as needed.
• The AGM must demonstrate professionalism and embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.
• Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Skills

Leadership ability

Supervisory experience

Education

High School Diploma or GED

College coursework

Job description

ESA Management, LLC is seeking an Assistant General Manager to support day-to-day hotel operations and lead the hourly staff. You will schedule, direct, and train teams while ensuring safety and security guidelines are followed in line with company standards.

You will promote guest satisfaction, onboard and train associates, and lead initiatives to grow revenue and control costs, while upholding ESA's service culture and professional conduct.