Hotel Assistant GM - Operations & Guest Experience

ESA Management, LLC; San Jose (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Health Care and Dependent Care FSA

Employer Paid Basic Life and AD&D

Employer Paid Long Term Disability

Voluntary Benefits: Short-Term & Buy‑U

Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

Extended Stay America, operated by ESA Management, LLC, seeks an Assistant General Manager to oversee day-to-day hotel operations, staff scheduling, and guest services. The AGM leads hourly teams, ensures onboarding, and upholds safety and security standards in line with ESA guidelines.

The role emphasizes driving revenue, cost control, and employee engagement while maintaining high standards of guest and associate satisfaction across the property.

Qualifications

• Prior hotel experience in a hospitality or retail establishment is required.
• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are properly onboarded, trained and complete ESU required training timely.
• The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Upholds and drives compliance with policies, rules, and standards at the property level.
• Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Serves as first level of management contact for guest service issues. Resolves guest issues in a timely manner and determines whether to escalation to GM/MUGM as needed.
• The AGM must demonstrate professionalism and embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.
• Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Skills

English fluency

Hotel ops familiarity

Property management system

Leadership

Staff supervision

Time prioritization

Basic math

Education

High School Diploma or GED

Job description

Extended Stay America, operated by ESA Management, LLC, seeks an Assistant General Manager to oversee day-to-day hotel operations, staff scheduling, and guest services. The AGM leads hourly teams, ensures onboarding, and upholds safety and security standards in line with ESA guidelines.

The role emphasizes driving revenue, cost control, and employee engagement while maintaining high standards of guest and associate satisfaction across the property.