Hotel AGM: Hands-On Leader Driving Guest Experience

Extended-Stay-Hotel; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

ESA Management, LLC seeks an Assistant General Manager to support the General Manager and Multi-Unit General Manager in daily hotel operations, ensuring guest and associate satisfaction. The AGM supervises hourly staff, schedules, trains, and enforces safety and security standards across the property.

The role requires leadership, hands-on management, and a focus on driving revenue while controlling costs, with accountability for delivering exceptional service and operational performance at the

Qualifications

• Ability to manage and train hourly staff
• Strong leadership and communication skills
• Commitment to safety and guest satisfaction

Responsibilities

• Assists GM or MUGM in day-to-day hotel operations.
• Supervises hourly staff, including scheduling and training.
• Ensures safety/security procedures are followed per guidelines.
• Drives guest and associate satisfaction and hotel performance.
• Acts as manager on duty as needed and handles guest issues promptly.
• Supports revenue growth and cost control initiatives.

Skills

English fluency

PMS proficiency

Staff supervision

Scheduling

Training & development

Safety & security adherence

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC seeks an Assistant General Manager to support the General Manager and Multi-Unit General Manager in daily hotel operations, ensuring guest and associate satisfaction. The AGM supervises hourly staff, schedules, trains, and enforces safety and security standards across the property.

The role requires leadership, hands-on management, and a focus on driving revenue while controlling costs, with accountability for delivering exceptional service and operational performance at the