Hotel Operations Lead | Guest Experience & Team Growth

La Posada Hotel; Laredo (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

La Posada Hotel seeks an Assistant General Manager to support daily operations, ensuring exceptional guest experience and operational efficiency across front-of-house and back-of-house functions. The AGM acts as second-in-command, stepping in when the General Manager is away and helping implement brand standards.

You will supervise department heads, drive service excellence, manage performance, and contribute to budgeting, safety, and vendor relations, while fostering a positive workplace

Qualifications

• Bachelor's degree preferred; or 3+ years hotel management experience.
• Experience supervising multiple departments and driving operational success.
• Familiarity with hotel systems, budgeting, and guest service standards.

Responsibilities

• Assist in managing hotel operations including front desk, housekeeping, food & beverage, and maintenance.
• Support the General Manager in achieving financial targets, guest satisfaction scores, and operational KPIs.
• Supervise and coach department leaders to ensure consistent service delivery and team development.
• Handle guest concerns and resolve issues promptly to maintain high satisfaction and loyalty.
• Monitor daily performance metrics and contribute to forecasting, budgeting, and cost control.
• Ensure compliance with safety, health, and brand standards across all departments.
• Participate in hiring, training, and performance evaluations of staff.
• Lead by example in delivering outstanding hospitality and fostering a positive work culture.
• Represent hotel leadership in meetings, community events, and vendor relations as needed.

Skills

Leadership

Communication

Problem solving

Education

Bachelor's degree

Job description

La Posada Hotel seeks an Assistant General Manager to support daily operations, ensuring exceptional guest experience and operational efficiency across front-of-house and back-of-house functions. The AGM acts as second-in-command, stepping in when the General Manager is away and helping implement brand standards.

You will supervise department heads, drive service excellence, manage performance, and contribute to budgeting, safety, and vendor relations, while fostering a positive workplace